Classic Boarding

Only food and medications may be brought from home.

Luxury Boarding

Personal belongings are welcome to help your pet feel more comfortable.

Medications

All medications must:

• Be in the original prescription bottle labeled for the pet receiving them
• Remain in original packaging for supplements

For safety reasons, we cannot accept medications in pill organizers, Ziploc bags, or mixed with food.

Food

Raw diets are not accepted.

We’re committed to making your pet’s stay smooth, comfortable, and stress-free.

Check-In Hours

Monday – Friday: 12 pm – 4:30 pm
Saturday – Sunday: 12 pm – 3:30 pm

Please allow approximately 10 minutes for check-in. During this time, our Concierge team will:

• Review your reservation
• Confirm services
• Collect any required deposits
• Finalize digital consent forms

Estimates for services are available upon request.

Check-Out Hours

Monday – Saturday: 7 am – 12 pm
Sunday: 9 am – 12 pm

Please allow approximately 10 minutes for check-out. During this time, our Concierge team will: 

• process payment
• provide an itemized receipt
• Reunite your pet along with any belongings

Early & Late Check-In / Check-Out Fees

Services outside designated check-in and check-out times are available during operating hours for an additional fee:

• $25 during Pet Hotel business hours
• $50 during Animal Hospital business hours

We accept Visa, Mastercard, and Cherry Financing for Pet Hotel services.

Please keep pets restrained and leashed at all times.

Deposits are required for:

• New Clients (50%)
• Reservations of 7+ days, including extensions (50%)
• Holiday reservations (10%)

Holiday deposits are non-refundable if cancelled within 72 hours of the reservation.

Phone Updates

Pet parents are welcome to call during business hours. To help our team care for all guests efficiently, we kindly ask that updates are limited to two calls per day.

Daily Photo Updates

Receive daily photos and personalized updates from our team for $5 per day.

Pet parents may also text our Concierge team during business hours.

Concierge Communication

If we have questions or important updates during your pet’s stay, we will contact the phone number provided at check-in.

During Boarding

Some pets may experience temporary stress-related behaviors while boarding, including:

• Decreased appetite
• Loose stool
• Vocalizing
• Anxiety-related behaviors

Our team closely monitors all guests and will contact you with any concerns during their stay.

If your pet has anxiety, aggression, or is boarding for the first time, please let our Concierge team know so we can recommend the best accommodations.

Our overnight team monitors guests staying in luxury boarding suites throughout the night.

Returning Home

It’s common for pets to be tired after boarding and need time to readjust to their routine.

We recommend waiting at least 30 minutes before offering food or water after arriving home, as excitement and heavy panting can lead to stomach upset.

Some pets may also experience temporary loose stool, mild stomach upset, or low energy after boarding. These symptoms are usually short-term and improve within a few days.

When Should I Be Concerned?

If your pet experiences persistent symptoms or concerning behavior after their stay, please contact our Concierge team at 702-242-9044, option 2.

Our goal is to make the scheduling process as easy and efficient as possible while still being thorough. To achieve this, we will need some detailed information for the reservation. We will review vaccination records, feeding instructions, medication instructions, etc. The Concierge will go through the entire reservation and answer any questions about our amenities. Our phone lines can get a bit congested, and we appreciate your patience with any time you may spend on hold.

Online Reservation Request

We have a reservation application on our website that will notify the Concierge team of the request, and they will call back to finalize the reservation in a timely manner.

Holiday Reservations

We recommend scheduling for a holiday as soon as possible as they fill up fast. We will call approximately two weeks before the stay to collect a deposit and confirm the reservation.

Reservation Deposits

Deposits are required for reservations that are during a holiday, for an extended amount of time, and for new clients. This ensures that we do not turn away any clients due to us being “full.”

• New Client (50% deposit)
• Reservation for >7 days (50% deposit)
• Extending a current stay (50% deposit)
• Holiday Reservation (10% deposit)

Cancelling or Modifying a Reservation

You can cancel or modify your reservation at any time. We prefer for any changes to be done with at least 24 hours’ notice before the stay. If a reservation is cancelled the same day for a reservation on a holiday the deposit will not be refunded.

Check In & Check Out Hours

To expedite the check in/check out flow we are implementing the following schedule:

Check In: Mon – Fri 12pm – 4:30 pm, Sat – Sun 12pm – 3:30pm
Check Out: Mon – Fri 7am – 12pm, Sat 7am – 12pm, & Sun 9am – 12pm

Check-in/out is still available during normal lobby hours – a $10 fee will apply.

Webcam

Due to reoccuring software issues outside of our control, we have unfortunately chosen to remove our webcam option for the time being. We offer daily email updates and calls for updates on your pets while they are in our care.

Deposits

Deposits are required for the following reservations:

• New Clients (50% deposit)
• Reservations exceeding 7 days (50% deposit)
• Reservations extending past 7 days (50% deposit) – Reservations for Holidays (10% deposit)*

*This deposit is non-refundable if cancelled 72 hours prior to reservation

Belongings

Classic Boarding: No personal belongings are permitted other than food and medications Luxury Boarding: Personal belongings are permitted

Medications: Must be in the original prescription bottle for pet and supplements must be in their original packaging. No Ziploc bags, pill organizers, or mixed in food

Food: Raw diets are not accepted

Questions? Our concierge team is ready to help. 702-242-9044, option 2